Help Center

Sellers on any platform can use our warehousing and delivery services. Our goal is to serve and help all sellers in e-commerce and traditional sellers who need digital transformation in their business/store sales.

To sell and use our services, please contact our hotline 0914024418 or email bd_sales@tiki.vn for more specific consultation

We support sellers nationwide. Sellers outside HCMC and Hanoi can still use our services by consigning their goods to our warehouses in the two cities mentioned above. Please note that consignment for sellers outside Hanoi and HCMC will be done by sellers proactively sending goods. We do not yet have a policy to support pickup points in provinces to receive goods and transport them to warehouses.

Currently, we only work with companies and businesses with legal business registration and business certificates.

Billing & Payment

0-1 kg: 16,000 VND
1-3kg: 18,000 VND
+0.5kg: +2,500 VND

We do not charge COD fees.

Service fees will be consolidated at the end of each month and sent to the seller on the first working day of the following month. The seller is responsible for reviewing the statement, providing feedback (if any), and completing payment in accordance with the payment terms agreed in the contract.

Warehousing Related Services

When inbounding goods, the seller is required to provide a Purchase Order (PO) that has been pre-booked in the system. Products must be intact, in their original packaging, and their information must be registered in the system with clear and complete details.

Our operating hours are as follows:

Inbound / Withdrawal / After-sales: 08:00 – 12:00 & 13:00 – 16:30
Packing operations & Handover to delivery partners: 06:00 – 20:00

(Applicable on working days, excluding Sundays, public holidays, Lunar New Year holidays, and other days off as announced by TikiNOW in advance).

Sellers need to create a Purchase Order (PO) before inbounding goods. The PO will specify the date and time for goods to arrive at the warehouse. Sellers should send goods according to the time specified on the PO.

Sellers can authorize their supplier to deliver goods to the warehouse, as long as all inbound requirements are met (valid PO, intact products, original packaging, and registered product information).

During inbound receiving, we perform an external inspection, including checking the product’s appearance, color, size, product name, SKU, quantity, and other visible attributes. We do not open the package or inspect the internal contents. This is to ensure consistency with the system records and the Purchase Order (PO).

For products with an expiry date, we also check the remaining shelf life before accepting them into the warehouse.

Yes. We offer customized packaging services based on the seller’s requirements.

Otherwise, orders will be packed according to our standard packaging guidelines

We are responsible for storing goods for sellers. Damaged goods will be separated from the warehouse to ensure quality for remaining goods. Every month we have a reconciliation and compensation process for sellers if damage occurs.

Note: Goods with expiration dates that expire before being sold are not considered damaged goods by TikiNOW Logistics.

Our warehousing operations already include periodic cycle counts to ensure inventory accuracy. If the seller requires an additional stock check or a third-party audit, please provide at least 30 days’ prior notice so that we can arrange the necessary support.

Compensation frequency is once per month and is regulated by the contract between both parties. The compensation amount is determined based on the actual damage rate and the value of the goods (as evidenced by the input invoice).

Delivery Services

We currently do not have plans to deploy cold delivery services in the near future.

We have fast packing and standard packing services. The maximum packing time is 24 working hours.

TikiNOW Logistics delivers a maximum of 3 times.

We do not charge fees for redelivery.

A return fee of 50% of the outbound fee will be charged if goods are returned to the warehouse.

Customers have the right to inspect goods together.

Yes, we are currently deploying this service for sellers in Hanoi and HCMC.

This case depends on the seller's after-sales policy for customers. At this stage, TikiNOW Logistics cannot intervene. However, TikiNOW Logistics has a support service to proactively go to the customer's home to collect goods if the seller requests.

Technical Related Issues

Yes, our system supports sellers to synchronize product information, create orders, synchronize order status, and inventory across different platforms for easy management.

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